CRM

Overview

We're seeking a dedicated individual who excels in managing customer interactions and leveraging CRM tools to drive engagement and loyalty. As a pivotal member of our customer-focused team, you'll play a key role in optimizing our CRM strategies to cultivate meaningful connections and drive business growth.

Key Responsibilites

• Assist Customer in the Pre-sales and Post-Sales activities
• Manage and optimize CRM systems to maximize efficiency and effectiveness in customer interactions.
• Collaborate with cross-functional teams to develop and implement CRM strategies that align with business objectives and enhance the customer journey on our website.
• Segment and analyze customer data to identify trends, preferences, and opportunities for targeted communication and engagement.
• Design and execute email marketing campaigns, including newsletters, promotions, and automated workflows, to nurture leads and drive conversions.
• Implement and monitor website personalization tactics to deliver tailored content and recommendations based on user behavior and preferences.
• Continuously evaluate and refine CRM processes and workflows to improve user experience and optimize performance metrics.
• Stay informed about industry trends and best practices in CRM technology and methodologies, and recommend innovative approaches to enhance our CRM capabilities.

Key Qualifications

• Bachelors degree With min GPA 3.2 from reputable university
• Preferable age is <30 Years Old
• Proficient to use Ms. Office
• Proven experience in CRM management, preferably within a digital marketing or e-commerce environment.
• Proficiency in CRM software and tools, with a strong understanding of database management and segmentation techniques.
• Analytical mindset with the ability to interpret data and derive actionable insights to drive decision-making.
• Excellent communication and interpersonal skills, with a customer-centric approach to problem-solving.
• Ability to multitask and prioritize in a fast-paced environment, while maintaining a high level of attention to detail.

Function of the Department

The CRM Department at Equinox Technology is dedicated to building and maintaining strong relationships with our customers through personalized interactions and experiences. We leverage CRM tools and strategies to capture, analyze, and utilize customer data to deliver targeted communication and drive engagement across various touchpoints, including our website. By implementing effective CRM practices, we aim to enhance customer satisfaction, increase retention rates, and foster long-term loyalty. As a CRM Specialist, you'll have the opportunity to contribute to our customer-centric approach and play a key role in shaping the overall success of our business.